Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by maxwin996 ("the Company", "we", "us", "our") and applies to all personal data collected from users ("Player", "you", "your") who access or use the maxwin996 online casino and sports betting platform at maxwin996.cam and all associated services (collectively, "the Platform").

maxwin996 takes the protection of your personal data seriously. We are committed to handling all personal information in accordance with applicable data protection laws and best-practice standards for the online gaming industry. This Policy explains, in plain and accessible language, what personal data we collect, why we collect it, how we store and process it, who we may share it with, and the rights you hold as a data subject.

By registering an account, accessing the Platform, or making a deposit, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection and processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, residential address, date of birth, financial information, and device identifiers.
• "Data Controller" means maxwin996, which determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on behalf of maxwin996 under contractual obligation.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, transfer, and deletion.
• "KYC" means Know Your Customer — the identity and age verification procedures required of all registered Players.
• "AML" means Anti-Money Laundering — regulatory measures designed to prevent the use of financial platforms for money laundering or terrorist financing.
• "Cookie" means a small text file placed on your device by the Platform for the purpose of recognising your browser and retaining session information.
• "Sensitive Data" means a special category of personal data requiring heightened protection, such as government-issued identity documents and financial account details.

Data We Collect

3.1 Registration Data

When you create an account with maxwin996, we collect the following information:

• Full legal name;
• Date of birth (to verify you are aged 21 or above);
• Email address;
• Mobile phone number;
• Residential address (including postcode and country);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with our legal obligations under KYC and AML regulations, we may collect:

• Copies of government-issued photo identification (e.g., Malaysian National Registration Identity Card, passport);
• Proof of address documents (e.g., utility bills, bank statements issued within the past three months);
• Source of funds documentation where required for large transactions;
• Selfie or video verification images where applicable.

3.3 Financial & Transaction Data

We collect transaction data generated through your use of the Platform, including:

• Deposit and withdrawal records (amounts, timestamps, payment method references);
• E-wallet references for Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX transactions;
• Cryptocurrency wallet addresses used for BTC, ETH, USDT, and BNB deposits;
• Bank account details for Maybank, CIMB, Public Bank, Hong Leong, and RHB transfers (last four digits and account holder name only).

3.4 Gameplay & Behavioural Data

We collect data relating to your use of the Platform, including:

• Game session history, bet amounts, and results;
• Sports betting markets accessed and wagers placed;
• Bonus promotions claimed and wagering progress;
• Login timestamps, session durations, and feature usage patterns.

3.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Unique device identifiers and mobile advertising IDs where applicable.

How We Collect Data

maxwin996 collects personal data through the following means:

• Direct provision: Information you actively provide during registration, KYC verification, deposit and withdrawal processes, and when contacting our support team;
• Automated collection: Data gathered automatically through your use of the Platform, including via cookies, server logs, and session tracking technologies;
• Third-party sources: Information received from licensed identity verification providers, payment processors, and fraud detection services in the course of delivering our services to you;
• Public sources: Publicly available information used for compliance screening purposes, including sanctions lists and politically exposed persons (PEP) databases.

Purpose & Legal Basis for Processing

The table below sets out the primary purposes for which maxwin996 processes your personal data and the corresponding legal basis for each processing activity:

Data Processing

6.1 Automated Decision-Making

maxwin996 uses automated processing for certain functions including fraud detection, bonus eligibility verification, and responsible gambling risk scoring. Where automated decisions produce significant effects on your account (such as a withdrawal hold triggered by fraud indicators), you have the right to request human review of that decision. Please contact our support team via live chat to exercise this right.

6.2 Responsible Gambling Profiling

As part of our commitment to responsible gambling, maxwin996 analyses your gameplay behaviour to identify patterns that may indicate problem gambling activity. This profiling is conducted solely in your interest and may result in proactive contact from our responsible gambling team, or the application of protective account measures. This processing is conducted on the basis of our legitimate interests and applicable regulatory obligations.

6.3 Marketing Communications

Where you have provided consent to receive marketing communications, maxwin996 may send you promotional emails, platform notifications, and bonus offers relevant to your interests and account activity. You may withdraw your consent and opt out of marketing communications at any time by contacting our support team or updating your communication preferences within your account settings.

Data Sharing & Disclosure

maxwin996 does not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances. We may share your personal data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment processors and e-wallet providers: Including processors facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and cryptocurrency transactions, for the purpose of executing your deposit and withdrawal requests;
• KYC and identity verification service providers: Third-party providers that assist in verifying your identity and age in compliance with our regulatory requirements;
• AML and fraud screening services: Licensed providers that screen transactions and player data against sanctions lists, PEP databases, and known fraud indicators;
• Gaming platform and software providers: Technical service providers who power the casino and sportsbook functionality on the Platform;
• Regulatory and law enforcement authorities: Where disclosure is required by law, court order, or direction from a competent regulatory authority;
• Professional advisors: Including legal counsel, auditors, and insurance providers under obligations of confidentiality.

Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit the Platform. They allow the Platform to recognise your browser, remember your preferences, and maintain your session securely. maxwin996 also uses similar technologies including web beacons, pixel tags, and local storage objects.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without affecting your ability to use the Platform;
• Performance Cookies: Used to collect anonymous data about how Players use the Platform, enabling us to identify and resolve technical issues and improve overall performance;
• Functional Cookies: Store your preferences such as language selection, display settings, and game history to personalise your experience;
• Analytics Cookies: Used to understand aggregate player behaviour patterns for the purposes of Platform improvement and product development.

8.3 Managing Cookies

You may control the use of non-essential cookies through your browser settings at any time. Note that disabling certain cookies may impact the functionality and performance of the Platform. Opting out of performance or analytics cookies will not affect your ability to place bets, make deposits, or access your account.

Data Retention

maxwin996 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account and registration data: Retained for the duration of your active account relationship with maxwin996 and for a minimum of five (5) years following account closure, in compliance with AML regulatory requirements;
• KYC documentation: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later;
• Transaction and financial records: Retained for a minimum of seven (7) years in accordance with applicable financial record-keeping obligations;
• Gameplay and session data: Retained for a period of two (2) years for analytics and dispute resolution purposes;
• Customer support correspondence: Retained for a period of three (3) years from the date of last contact;
• Marketing consent records: Retained for the duration of consent and for one (1) year following withdrawal of consent as evidence of compliance.

Following the expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised in accordance with our data destruction procedures.

Data Security

maxwin996 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data stored at rest on our servers;
• Multi-factor authentication requirements for administrative access to data systems;
• Regular penetration testing and security audits conducted by independent third-party specialists;
• Role-based access controls ensuring that internal staff access to personal data is limited to those with a legitimate operational need;
• Automated intrusion detection and real-time monitoring of system access logs.

User Rights

As a data subject, you hold a number of rights in respect of the personal data that maxwin996 processes about you. These rights are summarised below. To exercise any of the following rights, please contact our support team via live chat or by email as specified in Section 16.

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how and why it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right may be limited where we are required by law to retain certain records (e.g., AML and financial records).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain defined circumstances, for example while the accuracy of data is contested.
• Right to Data Portability: Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. Where you object to marketing processing, we will cease that activity immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

maxwin996 will respond to all verified data rights requests within 30 days of receipt. In complex or high-volume cases, this period may be extended by a further 60 days, of which you will be notified.

Children's Privacy

The maxwin996 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age without parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account or provided personal data on the Platform, please contact our support team immediately via live chat so that we can investigate and take appropriate action.

International Data Transfers

As an internationally operated platform, maxwin996 may transfer your personal data to countries outside of Malaysia in the course of delivering our services. Such transfers may include data processed by our payment processors, KYC service providers, and cloud infrastructure partners located in other jurisdictions.

Where personal data is transferred internationally, maxwin996 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection law. Such safeguards may include contractual clauses, certification mechanisms, or adequacy decisions applicable to the recipient country.

Third-Party Links

The maxwin996 Platform does not include links to third-party websites as a matter of policy, with the exception of internal platform navigation. To the extent that any third-party content or references appear on the Platform, maxwin996 does not exercise control over the privacy practices of those third parties and accepts no responsibility for their data handling practices.

Players are advised to review the privacy policies of any third-party services they use in connection with their account — including their chosen e-wallet providers (Touch 'n Go, Boost, GrabPay) and banking institutions — as maxwin996's Privacy Policy does not govern those services.

Amendments to This Policy

maxwin996 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements. When material changes are made to this Policy, we will notify registered Players by posting a prominent notice on the Platform homepage or by sending a notification to your registered email address.

The revised Policy will take effect from the date indicated at the top of this page as "Last Updated." We encourage you to review this Policy periodically to remain informed about how we protect your personal data. Your continued use of the Platform following the publication of any amendments constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by maxwin996, please contact our Data Protection team through the following channels:

• Live Chat Support: Available 24 hours a day, 7 days a week via the maxwin996 Platform — the fastest way to raise a data rights request or privacy concern.
• Email: [email protected] — for written privacy enquiries. Please include "Privacy Request" in the subject line to ensure prompt routing to our Data Protection team.

We are committed to addressing all privacy-related enquiries promptly and transparently. For data rights requests (such as access, rectification, or erasure requests), please be prepared to provide sufficient information to verify your identity before we can process your request.